Frequently Asked Questions
CLEANING AND STORAGE
When stored properly, our products can last for several months or even years depending on the amount of use.
All LifeLike Biotissue sheets are really easy to clean after use. Simply rinse under running tap water, and then store wet in the sealed bags provided. For models that use a fluid pump, ensure all the pipes and conduits are flushed with clean water.
All LifeLike Biotissue sheets are really easy to use, clean and store. First, rinse clean using tap water, and then store in the sealed bags provided. If you’re using our training models frequently, or need to store them, for long periods, place the items in a sealed container with tap water. A plastic food-grade box is ideal for this.
No. All our training tissue products are easy to handle and maintain, supplied ready for use, nontoxic, biohazard free and odorless. So unlike other models and real tissue, our products do not need to be refrigerated or kept in a saline solution.
Our secure vessel holder is designed to hold our range of synthetic conduits and vessels at the angles you need to practice specific techniques, including end-to-side anastomosis procedures and other surgical skills. Learn more
Depending on how much you use them, all our synthetic tissues and vessels models should last for several months if not years. When they need replacing, simply dispose of the used LifeLike BioTissue in your normal trash, and buy your replacements online, anytime.
ORDERING, PAYMENTS AND DELIVERY
Ordering your synthetic biotissues direct from us is simple. Simply browse our products, select what type and how many you need, and add to your Cart.
We accept all major credit cards. Our card orders are processed by Stripe, a global payment platform used by millions of companies including Amazon, OpenAI, Google, airbnb and many more. You can also pay using PayPal.
Yes! If you would prefer to pay by cheque or bank transfer, please let us know and we will provide you with the necessary information to complete payment.
You can set up an account for free, and then log-in anytime to see the progress of your orders, review past orders, and buy again. It’s secure, quick and easy.
We ship most of our orders using either FedEx or Canada Post, depending on the final destination of your shipment. Once your order is received, we will send you a shipping quote based on the courier and service that offers the best options for your location.
We ship most of our orders within Canada using FedEx and Canada Post. You can also appoint your own courier service if you wish - see our FAQ below for more details. Please note we do not have a trade counter at our London ON HQ, so you cannot buy in person.
Orders shipped through Canada Post are forwarded to the postal service in the destination country. Please note that Canada Post relies on the destination country for all status updates once the item leaves Canada. To track your package once it has left Canada, please visit the postal website of the destination country.
Yes! When checking out of our online store, simply leave a note with your shipping account number and the service level you would prefer. We will then not apply shipping fees to your order.
Typically orders are shipped within 1-2 business days, if we have the item you require in stock. Some items we offer are made to order, so additional processing time may be required. Custom order may take longer - contact us for details. If we expect your order to ship outside of the standard 1-2 business day window we will contact you with an estimated shipping and delivery date
Yes we do. We ship to Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan and Yukon.
Yes! LifeLike BioTissue are happy to ship all over the world (and often do!) from our HQ here in Ontario, Canada. Please keep in mind that items sent internationally must clear customs in the destination country. Depending upon volumes of items to be processed by customs, delays may occur. Import tariffs may also apply.
It is the responsibility of the purchaser to handle any duties, taxes, fees, or anything else necessary to clear the package through customs.
US customers: Please be aware that any customs duties, tariffs, or related charges are not covered by LifeLike BioTissue. You will need to pay these yourself.
Some banks charge a "cross border" processing fee when using a credit card to complete payment for orders from our company. This is at the discretion the discretion of each individual branch, and it's impossible for us to know when these fees will be applied and how much they will cost. Typically the fee is about 1.5%, but it seems to vary by customer. If you would like help reconciling these charges, please contact us at sales@lifelikebiotissue.com.
Our prices are already competitive but for large and/or regular orders, there is usually a discount, if we talk first!
Our shipping costs are applied at the time of ordering. For more details, see our answers above, or contact us.
TISSUES, SKINS, CONDUITS AND MODELS
Our products and custom solutions are commissioned and used by medical, veterinarian and nursing schools, as well as surgical skills training centers worldwide.
We developed our own polymer processing hydrogel technology to manufacture all our surgical training models, so they look and respond like human soft tissues. Our competitors often use silicone, polyurethane, latex and rubber in their models which simply do not have the correct feel, look or and mechanical properties of real tissues. We can also change the material processing conditions as needed, to produce a range of specific synthetic tissues and materials, from soft fat to hard cartilage.
Costs vary depending on the design and complexity of your requirements, and the materials used. Just contact us to discuss your requirements, and for a ballpark estimate that is bespoke to you.
Not at all! Our lifelike tissues are designed to be as close to the real thing as possible, so you should always practice with the same instruments you would use in a real operation or medical procedure. We stock a selection to get your started: see our Instruments section for the full selection.
Yes we supply a number of major manufacturers with custom-design and made models design specifically to demonstrate their product’s features and capabilities. Our clients include Marketing and R&D at global companies including Medtronic, Johnson & Johnson, Edwards Lifesciences, Boston Scientific, and W.L. Gore and Associates. Call us with your requirements.
They can, and already are. Our lifelike models are ideal for practicing robotic surgical skills
ABOUT LIFELIKE BIOTISSUES INC.
LifeLike BioTissues Inc. is a Canadian owned company based in London ON. Our Canadian team live and work in Ontario.
We do not have a demo area or trade counter at our London ON HQ and manufacturing base. Many of our customers start with a Skills Centre Sample Pack that they can try out in their own classroom, clinic, equipment design base, training school or just at home!
Still have questions?
Feel free to contact us at any time